Skip to Content

E-CLAUT

Remote management. Instant support. Maximum uptime.

Take full control of your E-Claw 2.0 machines from anywhere - reduce downtime, streamline operations, and grow revenue with effortless remote management.


Request a demo Get access to E-CLAUT

 What is E-CLAUT?

A remote management technology that puts you back in control of the operation of your ELAUT Group products.​

With E-CLAUT you’ll run smarter operations, with less time spent on the maintenance of your machines, so you can focus on growing your business and increase revenues. 

  Settings

Smart game management

Access your E-Claw 2.0 machines anytime, anywhere​. 

 Remote, online access to your machine
 Receive machine notifications like errors & warnings
 Run machine actions from a distance
 Accessible via touchscreen display or WebApp
  Support

Remote service & support

Remote control so you win time & can increase revenue​.

 Easy troubleshooting of errors 
 How-to-resolve videos and step-by-step guides
 Get remote support from your distributor or ELAUT team
 Over-the-air software & firmware updates 
   Data

Data & insights at your fingertips​

Efficient operations & reporting through real time data​.

  Income & data reports per machine, per arcade​
  Popular prizes and player activity insights ​& statistics
  Assign authority roles within your organisation
  Machine activity reports & down time reports ​

Why operators love E-CLAUT

E-CLAUT helps you save time and resources, resulting in increased revenue for your business.

Save time

Fix issues remotely and eliminate unnecessary travel.

Reduce downtime

Prevent revenue loss by acting instantly when there’s an error.

Increase revenue

Optimise prizes, minimise downtime, and keep players engaged.


Getting started with E-CLAUT

Activate your E-CLAUT account in just a few steps.


Step 1: Create an account


You can create your E‑CLAUT account even before your machine is delivered, so you’re ready to activate it as soon as it arrives.


Once your order is confirmed, you’ll receive a registration email with the steps to set up your account.


Step 2: Bring your E-Claw 2.0 online


Once your account is ready and your machine has been delivered, it’s time to connect your E‑Claw 2.0.


To get started: 


  1. Install the custom router (purchased from ELAUT with your order).
  2. Scan the QR code on the control panel screen to access E‑CLAUT.
  3. Log in with your admin account and add the machine to your account. 
  4. Repeat these steps for every E‑Claw 2.0 machine.

 
Connect your machine via router with wired internet
C​onnect your E-Claw 2.0 machines to internet by cable (Wired WAN). 
We do not support wireless WAN at the moment. This will be released at a later stage.

Smarter operations, fewer headaches and more time to focus on your business. 

Experience the power of remote control, real-time insights and increased efficiency. 



Request a demo Request E-CLAUT Account

Frequently asked questions

Below are answers to some of the most common support questions about E-CLAUT.


  • You receive an invitation email when purchasing your E-Claw 2.0 machine. Follow the steps in this email to get started. You will be asked to create your customer profile & set the Super Admin user profile of your company account. 
  • You receive an invitation email of your Super Admin User to start using your company account as a user. 


Cannot find your login details back or didn't receive an email? Please contact the ELAUT team and we'll send you a new invitation link. 

You can choose between two login methods:


  1. Request a code via email or use the magic link in the email to access your account. 
  2. Set up a password in your account and login the traditional way. 


Both options are designed to ensure secure access while fitting your preferred way of working.

If a user is unable to log in to E-CLAUT, follow these steps to troubleshoot the issue:  

  1. Check the user’s email address 
    Only registered email addresses can login. Please check spelling. The customer admin user has an overview of all registered email addresses. 
  2. Reset the user's password 
    Start by initiating a password reset via the login screen.  
  3. Check if the user is blocked  
    If the reset doesn’t work, an administrator should verify whether the user account is blocked or inactive.  
  4. Contact ELAUT support  
    If the issue persists after the above checks, reach out to ELAUT’s support team for further assistance.  

These steps help ensure secure access while minimizing downtime for your team.  


Currently, E-CLAUT supports a single admin-user setup for accessing and managing settings.


However, role-based access layers are in development to offer more flexibility and control. These will allow different users to access only the data relevant to their role. 


Examples include:

  • Arcade Manager: Manage one or more locations and create new users
  • Accountant: Access to commercial and financial data only
  • Technician: Access to technical data and predefined machine settings


This layered approach will help streamline operations while maintaining data security and clarity across teams.


Role-based access layers allow different users to access only the data relevant to their role. 


Examples of layers include:

  • Location manager: Full access to location
  • Technician: Settings on read & write to input information
  • Arcade attendant: Settings on read as they cannot make changes.


User access is managed by the customer’s admin user.  





When a service team accesses machine data via E-CLAUT, the system provides near real-time visibility with the following timing:

  • Machine settings are updated in real time, with no delay.
  • Statistics, status updates, and other operational data have a buffer time of 5 to 25 seconds. This short delay ensures stable data transmission and accurate reporting.


This setup allows service teams to monitor and respond quickly, while maintaining data integrity.

If a device temporarily loses its internet connection, E-CLAUT ensures that no critical data is lost by storing it locally. 


Here's how it works:

  • Local buffering: Each machine can store the full details of up to 100 individual games while offline.
  • Once the limit is reached: Sessions will be grouped, and some detailed data may be lost. However, all financial data (money in/out) is retained.
  • Impact on reporting: You’ll still have access to income reports per day, week, or month, but not per individual session.
  • Typical coverage: This buffer usually covers 1 to 3 days of activity, depending on traffic.


Once the device reconnects, all buffered data is automatically synced to the cloud.


Customers have full control over their E-CLAUT environment and can disable individual features as needed.


This allows for:

  • Tailored configurations based on operational needs
  • Simplified interfaces for specific user roles
  • Flexibility to activate or deactivate modules over time


Feature management can be done via the admin panel or in consultation with ELAUT support.

All data is synced between E-Claw 2.0 and E-CLAUT in real-time


After a normal reboot, the maximum buffer time between the game becoming playable and E-CLAUT data being fully up-to-date is 30 seconds. 


This means: once the machine is operational again, E-CLAUT should reflect the correct data within half a minute. 


This ensures smooth continuity in monitoring, statistics, and remote management.